Shipping, Refund, and Exchange Policy

Effective Date: 19-3-2025

1. Shipping Policy

For Digital Products & Services:

Once a purchase is confirmed, access to online courses, training materials, or coaching sessions will be provided via email

If you do not receive access within [X] hours, please check your spam folder or contact us at [Your Email].

For books:

Orders are shipped via [Egypt Post].

Shipping times vary by location but generally take 3-7 business days.

Tracking details will be provided upon shipment.

We are not responsible for shipping delays due to external factors (e.g., customs, weather conditions).

2. Refund Policy

We strive to provide high-services. However, we understand that circumstances may require a refund.

Refunds are only available for courses or coaching sessions if requested within 7 days of purchase, provided that less than 25% of the content has been accessed.

No refunds will be issued for completed or partially completed courses.

Coaching session cancellations must be requested at least 12 hours in advance to qualify for a refund or rescheduling.

3. Exchange Policy

Digital products and services cannot be exchanged once accessed.

4. How to Request a Refund or Exchange

Email us at [Your Email] with your order details and reason for the request.

We will process refunds/exchanges within [14] business days after approval.

Refunds will be issued via the original payment method.

5. Contact Us

For any questions or support, reach us at:

Email: [email protected]

Phone: +201060898765

Address: 1st settlement, New Cairo